Frequently Asked Questions
Find answers to common questions about our services, what to expect, and how we support you throughout your tenancy.
How It Works
How do I get started?
Get in touch via the contact form or email with your property details and timeframe. We’ll confirm availability and guide you through the next steps.
How do I know if you can complete the service?
We will confirm availability based on your location, timeframe, and the type of service required before proceeding.
Is a deposit required?
Yes — a 50% deposit is required to secure your booking and schedule the service.
What happens after I book?
Once your booking is confirmed, you will be asked to provide any relevant documents, such as the entry condition report provided by your agent, application links, or any other required information. For services that require property access, access will be coordinated with you.
What do I need to provide?
Depending on the service, you may need to provide:
• The agent’s entry condition report (link or PDF)
• Application links or documents
• Property details and access information
When is the remaining payment due?
The remaining balance is payable upon completion of the service.
Entry Condition Reports
What is an entry condition report?
An entry condition report records the condition of the property at the start of your tenancy. It is used at the end of the tenancy to determine whether any damage has occurred. It is a legally binding document used as evidence in bond disputes.
What exactly do you do?
We complete the tenant section of the agent’s entry condition report, adding detailed comments and comprehensive photographic evidence to ensure all pre-existing conditions are properly documented.
Why is the entry report so important?
If something is not recorded at the start, you may be held responsible for it at the end. A properly completed report is one of the most important protections for your bond.
When should the entry condition report be completed?
The report is best completed before large furniture is moved into the property, to ensure all areas can be properly accessed and documented.If furniture is already in place, some areas may be obstructed and we cannot guarantee all items will be fully captured.
Do I need to be present?
No, you do not need to be present. In most cases, the service is completed more efficiently without interruption, however you are welcome to attend if you prefer.
How long does it take?
Typically between 1 to 3 hours depending on the size of the property. Additional time is also required following the inspection to review, edit, and finalise the report to ensure it is accurate and properly documented.
What happens after the report is completed?
You will receive a completed report and photographic documentation ready to be submitted to your agent.
Property Viewing & Assessment
What do you provide after attending an inspection?
You will receive photos, videos, condition notes, and practical insights to help you decide whether to proceed with the property.
Can you attend multiple properties?
Yes, multiple inspections can be arranged within the same booking.
How do you access the property?
Access is typically via advertised open homes or arranged access where available.
Rental Application Support
What does application support include?
We review your application before submission, provide guidance on required documents, identify any gaps, and assist with presenting your application in a way that aligns with what property managers look for.
How is this service delivered?
You provide your application details and documents, and we review and assist with preparing your submission, including drafting a supporting email if required.
Will this guarantee I get the property?
No — however, it significantly improves the quality and presentation of your application and can increase your chances.
Can you submit the application for me?
We assist with preparation and guidance. Applications are submitted by the tenant directly.
NCAT Application Support
What does this service include?
We assist with completing and submitting NCAT applications, ensuring all required information is clearly included.
Do you prepare supporting documentation?
Yes, preparation of supporting documentation such as timelines, evidence summaries, and written statements can be provided upon request.
Do you represent tenants at NCAT?
We provide preparation and application support only — we do not provide legal representation.
Additional Tenant Support
What other services do you offer?
We offer additional support throughout your tenancy, tailored to your situation This includes pre-vacate inspections, bond claim guidance, maintenance request assistance, routine inspection preparation, and lease or rent review support.
What is a pre-vacate inspection?
This is a walkthrough before you move out to identify any issues that may be raised by the agent, helping you address them before vacating.
Can you help with bond claims?
Yes, we can provide guidance on bond claims, assist with responses to agents, and help prepare documentation if required.
Can you help with maintenance issues?
Yes, we can assist in drafting clear and professional maintenance requests to ensure issues are communicated effectively.
Pricing & Appointments
Do you charge travel fees?
No travel fee applies within the Hills District. Travel fees apply outside this area.
Do you offer weekend or urgent appointments?
Yes, weekend appointments and urgent services are available for an additional fee.
General Information
What type of service does Entry Report Co provide?
Entry Report Co provides administrative support and guidance based on extensive property management experience. Our services are designed to assist tenants in preparing documentation, understanding processes, and presenting information clearly.
Do you provide legal advice or representation?
No, we do not provide legal advice or legal representation. All services are support-based only.
Do you guarantee outcomes (such as application approval or full bond return)?
No, we do not guarantee any specific outcomes. While our services are designed to improve documentation and presentation, final decisions remain with the property manager, owner, tribunal, or relevant authority.
What is your role in the process?
Our role is to provide practical support and guidance using real industry experience. All final decisions, actions, and outcomes remain the responsibility of the tenant.
Ready to get started?
Get in touch to check availability, request a quote, or book your service.